Free U.S. Shipping
All products currently sold through Myco Outlet include free shipping within the United States.
The price shown on the product page includes standard shipping, so there are no surprise shipping charges added at checkout.
At this time, Myco Outlet ships only within the United States.
Order Processing
Orders are normally processed and prepared for shipment within 2–3 business days.
Myco Outlet maintains fresh inventory and produces cultivation supplies in small, regularly rotated batches. We do not make large quantities and leave them sitting on a shelf indefinitely.
Our grain and substrate inventory is continually refreshed so customers receive products from our current production cycle. Products that are not sold within our freshness window are used in our own cultivation operation rather than being held for extended periods and shipped later.
Once your order has been packed and a shipping label has been created, tracking information will be provided by email.
Processing time is separate from carrier transit time. Weekends, holidays, severe weather, and carrier delays may affect delivery after your package leaves our facility.
Tracking
Tracking information will be provided after your shipping label is created.
Please allow time for the shipping carrier to scan the package into its system. Tracking updates may not appear immediately after the label is printed.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you discover an address error after placing an order, contact us as soon as possible. We will make every reasonable effort to correct the address before shipment.
Once a package has been accepted by the shipping carrier, we may not be able to redirect or change the delivery address.
Damaged Orders
If your order arrives damaged, contact Myco Outlet as soon as possible.
Please include:
- Your order number
- A description of the damage
- Photos of the shipping box or mailer
- Photos of the damaged product
We will review the situation and work with you toward an appropriate resolution.
Please keep the original packaging until the issue has been reviewed, as the shipping carrier may require photographs or packaging information for a claim.
Missing or Delayed Packages
Shipping carriers occasionally experience delays that are outside Myco Outlet’s control.
If your package is delayed, please check the tracking information first.
For packages marked Delivered but not received, we recommend checking:
- Around the delivery location
- With other household members
- With neighbors
- With the local carrier or post office
If the package still cannot be located, contact Myco Outlet and we will help review the shipment information.
Returns
Because Myco Outlet sells prepared cultivation materials and consumable products, return eligibility depends on the type of product and its condition.
Do not return a product without contacting us first.
Items that have been opened, inoculated, mixed, used, altered, improperly stored, or otherwise removed from their original condition may not be eligible for return.
Unopened products may be eligible for return depending on the circumstances.
Any approved return instructions will be provided by Myco Outlet.
Product Issues
If you believe there is a problem with a product you received, contact us before using or discarding it.
Include your:
- Order number
- Product name
- Description of the issue
- Clear photos when appropriate
Because cultivation materials can be affected by storage, handling, inoculation technique, environmental conditions, contamination introduced after delivery, and other factors outside our control, each claim will be reviewed individually.
We want to know when something appears wrong, and we will make a reasonable effort to determine what happened.
Refunds
Approved refunds will be issued to the original payment method.
Processing times after a refund is issued may vary depending on the bank or card provider.
Shipping costs that were already incurred may affect the amount of a refund in some situations, particularly when an order is returned for reasons unrelated to damage or an error by Myco Outlet.
Additional details are available in our Refund & Returns Policy.
Questions About Your Order
For shipping, return, or order questions, contact:
Please include your order number whenever possible so we can locate your order quickly.